You can have the best product in the world – but if you can’t support your customers when and where they need you, it doesn’t matter. To provide the best possible customer service, you need to know everything about their interactions with your brand, from which marketing messaging they have received, to their current place in the customer lifecycle.
In collaboration with Zendesk, Agillic has developed a plug-and-play app connector between the two systems to empower customer service with true omnichannel marketing capabilities. The connector enriches the Zendesk UI with marketing information and enables customer support to use marketing triggers to increase customer satisfaction and generate revenue.
The Agillic/Zendesk app displays a full view of a customer’s marketing and transactional communication history directly in Zendesk. The standard connector also enables your customer support representatives to see their Agillic data, permissions and communication logs, and lets them trigger specific marketing communications or side-effects with a single click of a button. When relevant, support representatives in Zendesk can obtain marketing permissions, provide personalised offers, or stop all marketing activities for a customer. Turn a customer query into revenue by aligning your support and marketing data to meet customers where they’re at.
Zendesk is a leading service-first CRM company that builds flexible support, sales, and customer engagement software. Their solutions are quick to implement and scale to meet the changing needs of any business. Zendesk serves more than 100,000 customers across a multitude of industries operating in 160 countries and territories in over thirty languages. The company is headquartered in San Francisco, but has seventeen offices worldwide.
Agillic’s Zendesk App can:
Learn more about the connector
See how Zendesk supports their clients worldwide
For more information, visit their website.
All you need to know
Our Product Specialists have compiled an article including everything you need to know about our integration with Zendesk from a technical perspective. Click the button below to learn more!
Still have questions about our Zendesk integration?
If you are already an Agillic user, reach our to our team of Product Specialists for more information.
If you would like to know more about the Agillic Omnichannel Marketing Automation platform, please request your 1:1 demo.