Turn customer service into a revenue driver
Enrich your Zendesk customer profile with data on a customer’s marketing communication journey and meet them where they’re at. Boost revenue and customer satisfaction with the click of a button.
Modern consumers expect consistent brand experiences across all touchpoints and interactions, regardless of company function or system. Good customer service and marketing both involve high degrees of customer interaction, and both are pursuing the same goals: creating customer loyalty, which in turn creates more revenue.
This webinar hosted by Agillic and Zendesk teaches you how to enrich your customers’ profiles in Zendesk for Service platform with data from your marketing communication, and it will equip your Support Center with revenue-generating messages triggered directly from Zendesk.
The webinar will be hosted by Agillic’s CXO Rasmus Houlind and Zendesk’s Enterprise Partner Sales Executive, Central and Nordics/Benelux, Alexa Seefeldt, and will take place virtually at 11:30 AM CET on 30 November 2021.
- The importance of synergies between marketing and customer service
- The effect of timely action on high customer satisfaction can do for your business
- How to gain loyalty and create additional revenue directly from the Zendesk UI
About Rasmus Houlind
Rasmus joined Agillic as Chief Commercial Officer in September 2015. Holding Management positions in international agencies, Rasmus has worked with international clients and the development of loyalty programs. He is the author of a book on Omnichannel Marketing and Customer experience, a sought-after keynote speaker, and industry expert. Rasmus holds an M.A. in Information Studies from Aarhus University.
Alexa Seefeldt is an experienced Saas professional with a proven history in various roles and positions in the Customer Relationship Management industry such as sales management, strategic partner management, business planning, and relationship building. She began her career in direct sales and quickly moved into partner management and sales leadership. With nearly 10 years of experience in customer experience, she has a passion for building partner networks that enable successful customer projects. Today, she leads Zendesk’s Enterprise Partner for EMEA.
Feel free to reach out to us if you would like further information regarding the webinar.