Agillic Advisor
Use customer data in every corner of your business
Provide your staff with access to relevant data, without giving them full access to the Agillic Platform.
Front-end personnel who don’t work in the Agillic platform — such as call centre staff and shop assistants — can easily look up customers in the Agillic Advisor channel and provide seamless personalised experiences.
Real-time
data enrichment
User lookup with
preconfigured results
Highly
customisable
Integrates
with your CMS
Seamlessly integrate Agillic Advisor with your omnichannel customer experience.
Elevate customer engagement
Agillic Advisor transforms customer interactions for your customer-facing team. This intuitive tool allows easy customer lookup by name, email, or loyalty card, providing a consolidated view for exceptional service experiences based on real-time data.
The synchronised data between Agillic and Agillic Advisor ensures a cohesive customer journey, offering insights into communication history, activity, and NPS. Seamlessly manage permissions, sign-ups, and data registrations with dynamic forms, and receive recommendations for optimal up-selling strategies.
Personalise every interaction
From subscription management and suggesting products to personalised result pages and loyalty programs, the Agillic Advisor channel can be used in all phases of the customer journey, pre-, during, and post-purchase.
The synchronised data flow between Agillic and Agillic Advisor ensures that personalised touches transcend digital and physical touchpoints, contributing to a cohesive omnichannel strategy.
A unified message across all channels
Being customer-centric with your communication requires an all-in-one omnichannel approach. At Agillic, you can deliver personalised content across all channels based on where your customers are in their journey.
Add triggers, segments, conditions and integrated channels like push notifications, SMS, email, paid media and more. Everything you need to communicate, create value and get results. All in one platform.
Agillic Advisor’s key features
See how leading brands use Agillic
“Looking into the future, we expect a lot from the combination of Agillic and AI. We can make our work more targeted and relevant. That means we also have higher expectations of what it might yield.”
“FCK wants to connect and become a greater part of Copenhagen. Agillic is important in that equation, to utilise the data we have – our channels and connections, so that your relationship with F.C. Kobenhavn is reflected in the way we interact with you.”
“At Global Blue, we want to offer international shoppers a more personalised experience while growing as a business. Here, we see Agillic as an important partner for the future.”
“Agillic is at the core of our future ambitions. It creates a good foundation, but also takes us to the next level of our digital communication and marketing.“
“With 600 events and 60 product launches every year, there’s a lot to rollout. We are a commercial business and must sell tickets, yet our commercial success helps secure the cultural heritage for the future.“
“[Relevance is key and] even if we have reduced the number of messages we send to our customers, we see that engagement and loyalty stays at the same level or grows. That means we get a higher revenue, customers are happier, and we save money.”
“I think we can devote ourselves more to customer loyalty through multiple products and multiple touchpoints instead of chasing new customers.”
“Agillic allows us to have a personalised – almost 1:1 – communication with our players.”
“The learnings are something we bring to new big markets, and we achieved the same numbers we did over 11 years within 11 months in Germany.”
“Agillic is a close partner who helps ensure the foundation for Club Matas. We corporate to reach new, unprecedented heights in the market.”
Ready to personalise every touchpoint?
Schedule a free consultation to see how Agilic can maximise retention, reduce churn and increase revenue with the power of omnichannel marketing automation.
FAQ
The Agillic Advisor channel empowers front-end personnel, such as call centre staff and shop assistants, to easily look up customers, providing a single view for personalised and efficient customer service.
That means that whatever customer data and digital interactions you have had with a customer are not just floating in cyberspace. That information can be used during an in-store visit to continue the conversation and improve the customer experience.
The Agillic Advisor channel offers benefits such as real-time data enrichment, seamless synchronisation between Agillic and the Advisor channel, and an overview of communication history and NPS for enhanced customer understanding.
Yes, the Agillic Advisor channel allows you to update customer data through custom applications, ensuring your data remains current and relevant.
The Agillic Advisor Channel can be implemented in all three customer journey phases – pre-, during, and post-purchase.
Examples include subscription management, product suggestions, personalised result pages, and loyalty programs.
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